Refund policy
Return & Refund Policy
At Crimson & Clover, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free of makeup, deodorant, perfume, pet hair, stains, or damage
- Returned with any original tags, if applicable
Items that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Customized or personalized items
- Final sale merchandise
How to Start a Return
To request a return, please email us at:
Include:
- Your order number
- Your full name
- The reason for your return
Please wait for return authorization before shipping your item.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at crimsonandcloverx@gmail.com with photos of the item and packaging so we can make it right.
Refunds
Once your return has been received and inspected, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.
Original shipping charges are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you’d like a different size or style, please return your eligible item for a refund and place a new order.
Contact
If you have any questions about your order or this policy, please contact us at:
Crimson & Clover
📧 crimsonandcloverx@gmail.com